GeM portal par naye order notification aane ke baad 10-day acceptance SLA ke andar order ko accept kaise karein. Step-by-step process aur default contract printing rules ki poori jaankari.
✅ SOLUTIONGeM portal par naye order notification aane ke baad 10-day acceptance SLA ke andar order ko accept kaise karein. Step-by-step process aur default contract printing rules ki poori jaankari.
📜 RULEFollow the step-by-step guide below for complete resolution.
🎁 BENEFITSave time and avoid common mistakes on GeM portal.
Who Can Claim: All registered sellers on GeM portal
✍️ By: Tender Sahayak AI Team📅 Last Updated: 2026-07-20🛡️ Verified by: Compliance Officer Desk
Order Management✓ Verified 2026⏱️ 12 min read📊 Difficulty: Beginner📅 Updated: July 2026
gem order accept kaise kare
GeM portal par order notification aane ke baad 10-day SLA timeline ke andar use accept karna har seller ke liye sabse important task hai. Agar aap is deadline ko miss karte hain, toh order automatic cancel ho jata hai aur aapki rating gir jati hai. Is guide me hum step-by-step samjhenge ki naya order notification aane par default contract print karne se lekar, digital signature verify karke order accept karne ka sahi tarika kya hai.
⚡ Quick Answer: Order Acceptance Summary & SLA Rules
⚡ Quick Answer: GeM Order Acceptance Rules
Problem
GeM portal par naya order aane par notification missing hona aur SLA timeline ke andar accept na kar pana.
SLA Timeline
Order release hone ke exact 10 Calendar Days ke andar accept karna mandatory hai.
Required Action
Seller Dashboard > Orders > New Orders me jakar order review karein aur Aadhaar OTP ya DSC ke throw accept karein.
Time Required
5–10 minutes.
Consequence of Delay
Order automatically cancel ho jayega. Account par incident log ho sakta hai aur rating zero/negative ho sakti hai.
Recommended Tool
Aise automated notifications aur deadlines ko track karne ke liye free SahayakAI Order Alert Assistant Chrome extension use karein.
⚡ At a Glance Dashboard
Parameter
Details & Requirements
Process Time
5–10 Minutes
SLA Deadline
10 Calendar Days (including holidays)
Verification Method
Aadhaar OTP or Digital Signature Certificate (DSC)
Key Document
System-Generated Default Contract PDF
Governing Clause
GeM GTC (General Terms and Conditions) Clause 4
Failure Penalty
Order Auto-Cancellation & Profile Rating Degradation
Next Stage
Shipment Generation & Delivery Period Tracking
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AI Bid Search
Hinglish queries (jaise 'Bhopal ki bids do', 'computer ki bids do ') enter karke apne city aur niche ke live bids aur tenders directly filter and track karein.
Dosto, Government e-Marketplace (GeM Portal) par jab aap koi tender jeet te hain (Bid Win) ya buyer aapse Direct Purchase ke through product/service buy karta hai, toh portal ek official order generate karta hai. Is order ke aate hi seller ko email aur SMS notification bheja jata hai.
Lekin kya aapko pata hai ki order mil jana hi kafi nahi hai? GeM portal ke GTC guidelines ke mutabik, naya order milte hi ek count-down shuru ho jata hai jise 10-day Acceptance SLA kaha jata hai. Agar is SLA timeline ke andar order accept nahi kiya gaya, toh contract generate hi nahi hota aur order automatic cancel ho jata hai.
Is article me hum baat karenge ki naye orders ko time par notify kaise karein, dashboard par use step-by-step kaise verify karein aur digital verification (Aadhaar OTP / DSC) ke through default contract print kaise karein.
Who Should Read This Guide
Yeh guide un sabhi logon ke liye behad important hai jo GeM portal par business grow kar rahe hain:
Newly Registered Sellers: Jinhe portal par pehla order mila hai aur fulfillment process samajhni hai.
MSMEs & Startups: Jo delivery and acceptance timelines ke strictly regulatory rules ko seekhna chahte hain.
Sales & Back-Office Staff: Jo government departments ke orders check aur process karne ka daily management handle karte hain.
Logistics Managers: Jinhe default contract conditions aur delivery periods ko track karna hota hai.
Prerequisites Before Accepting an Order
Order accept button dabane se pehle niche di gayi cheezein ready rakhein:
Active GeM Account: Credentials check kar lein taaki login details ready hon.
Registered Mobile Phone: Aadhaar se linked active mobile number jis par OTP verify ho sake.
DSC Token (If Applicable): High-value bids ya specific department bids ke liye working Digital Signature Certificate.
Stable Internet & Browser: Chrome ya Edge browser ka clean cache version.
Required Documents Checklist
Naye order ko verify karte samay in items ki zaroorat hoti hai:
Aadhaar Linked Mobile Number (verification OTP pane ke liye)
Active Digital Signature Certificate (DSC) (agar system level par OTP bypass na ho sake)
Technical Specification Copy (jis product ka order mila hai use cross-check karne ke liye)
Firm's Authorized Signatory PAN (SSO verification credentials ke liye)
Eligibility Criteria & Threshold Table
GeM portal par orders value aur procurement method ke hisab se alag-alag SLA aur processing requirements rakhte hain:
Order Type
Value Threshold
Acceptance Timeline (SLA)
Verification Mode
Default Contract Generation
Direct Purchase
Up to ₹25,000 / ₹50,000
10 Calendar Days
Aadhaar OTP or DSC
Instantly generated upon acceptance
L1 / Comparison
Up to ₹5,00,000
10 Calendar Days
Aadhaar OTP or DSC
Instantly generated after digital sign
Bid / RA Order
Above ₹5,00,000
10 Calendar Days
DSC Mandatory
Generated post bid-evaluation rounds
Step-by-Step Guide: GeM Order Accept Kaise Kare
Agar aapko naya order mila hai toh niche diye gaye steps ko dhyan se follow karein:
Step 1: Login & Order Notification Verify Karein
Why: Official order status janne ke liye.
Action: gem.gov.in par Seller login ID se enter karein. Dashboard ke right sidebar me Bell Icon ya Dashboard Notifications me "New Order Received" message check karein.
Pro Tip: Apne registered email folder ke SPAM box ko bhi periodically check karte rahein.
Step 2: Orders Dashboard Par Jayein
Why: Pending orders list dekhne ke liye.
Action: Top menu me Orders tab par hover karein aur New Orders par click karein.
Expected Result: Ek unique Order Number dikhega jiske samne status "Pending Acceptance" likha hoga.
Step 3: Order Details Review Karein
Why: Pricing aur Delivery address verify karne ke liye.
Action: Order Number par click karein. Ek temporary default contract download link screen par hoga. Details jaise consignee delivery address, delivery period (kitne din me supply karna hai), tax calculations, and payment terms ko verify karein.
Common Mistake: Delivery days check kiye bina hi accept karna, jisse baad me delay penalties lag sakti hain.
Step 4: Digital Verification Choose Karein
Why: Seller identification complete karne ke liye.
Action: 'Verify & Accept' button par click karein. Option chunein:
Option A: Verify via Aadhaar OTP (registered phone number par code aayega).
Option B: Verify via DSC (system me token laga kar password/PIN enter karein).
Expected Result: Screen par confirmation message flash hoga.
Step 5: Default Contract PDF Print Aur Download Karein
Why: Logistics aur official auditing ke liye document maintain karna zaroori hai.
Action: Verification complete hote hi status update hokar "Accepted" ho jayega. Click on "Print/Download Default Contract" and save the file in your records.
Pro Tip: Har box and billing copy ke sath Default Contract ki ek hard copy attach karna delivery process ko safe banata hai.
Steps Flowchart
Decision Tree: Order Acceptance Workflow
New Order Alert Received on Portal
│
▼
Check Order Details (Price, Delivery Location, Specs)
├── Incorrect Details / Technical Mismatch?
│ └── YES ► Click 'Reject Order' ► Input Valid Technical Reason ► Submit to Buyer
└── Correct Details?
│
▼
SLA Deadline Check (Within 10 Calendar Days?)
├── NO ► Option Disabled ► Order Auto-Cancelled ► incident Logged
└── YES ► Click 'Verify & Accept'
│
├─ Option A: Aadhaar OTP ► Submit OTP ► Order Accepted
└─ Option B: DSC Token ► Enter Pin ► Order Accepted
│
▼
Order Status: Accepted ► Download & Print Default Contract
⚠️ Important Warning & SLA Compliance
[!WARNING]
10-day SLA Line Ko Maze me Na Lein!
GeM portal rule ke mutabik order generate hone ke exact 10 days ke baad portal automatic buyer ko "Cancel without penalty" ka switch de deta hai. Isse aapka order cancel toh hoga hi, sath hi block incident ke tehat aapka profile trust rating score down ho jayega. Bidding rules me auto-cancellation record aane par upcoming bids reject ho sakti hain. Isliye order alert aate hi 48 ghante me digital validation complete karein.
Comparison Table: GeM Online Order vs Offline Manual Order
Feature
GeM Portal Order Acceptance
Traditional Offline Order Acceptance
SLA & Time Monitoring
Strict 10-day digital limit (Auto-cancellation tracker)
No automated timeline tracker (Manual dispatch letters)
Verification Medium
OTP / DSC (Two-factor authentication)
Manual Sign and official stamp courier
Contract Agreement
Instant system-generated Default Contract PDF
Printed stamp papers, notary and physical sign-offs
Rejection Mechanism
System rejection flow with mandatory reason logs
Rejection letters via post or official email discussion
Transparency
Audit trail automatically saved on dashboard
Hardcopy files dependent on manual cataloging
🤖 AI Search & RAG Target Summary
Primary Query: How to accept order on GeM portal (GeM portal par order accept kaise kare)
Key SLA Timeline: 10 calendar days starting from the date of order generation.
Default Contract Printing: The GeM system automatically generates a standard contract (Default Contract PDF) upon digital acceptance, which must be printed for logistics, bill submission, and auditing.
SLA Rule Governing Clause: Clause 4 of GeM GTC (General Terms and Conditions) defines the 10-day period. Non-compliance results in auto-cancellation and negative trust index score.
Key Searches: gem order notification, gem order acceptance timeline, gem contract print, gem order verification OTP, gem dsc order accept.
Frequently Asked Questions (FAQs)
Q1. GeM portal par new order notification kahan aur kaise aati hai?
Jab bhi koi buyer order release karta hai, aapke registered email aur mobile number par ek notification SMS/email aata hai. Sath hi GeM dashboard ke "Orders" section me "New Orders" alert tab me flash hone lagta hai.
Q2. 10-day Order Acceptance SLA calendar days hote hain ya working days?
GeM portal par 10-day SLA hamesha Calendar Days hota hai. Isme Government Holidays aur Sundays bhi include hote hain. Isliye deadline ka calculation weekends ko dhyan me rakhkar hi karein.
Q3. Kya 10 days ke baad order accept karne ka koi option hota hai?
Nahi. Once the 10-day timeline is expired, order acceptance button system dwara hide/disable ho jata hai. Buyer ke dashboard par order cancel karne ka options open ho jata hai jisse auto-cancellation initiate ho jati hai.
Q4. Order accept karte waqt Aadhaar OTP nahi aa raha, kya karein?
UIDAI server issues ke karan aisa ho sakta hai. Aap alternative options jaise Digital Signature Certificate (DSC) ka upayog kar sakte hain, ya dashboard me registered phone number change/check karein.
Q5. Default Contract kya hota hai aur ise kab print kiya jata hai?
Default Contract ek system-generated digital agreement hai jo buyer aur seller ke contract-award event par automatic ban jata hai jaise hi seller order accept karta hai. Ise acceptance ke turant baad dashboard se download aur print kiya ja sakta hai.
Q6. Kya main order accept karne ke baad delivery period change kar sakta hoon?
Direct change nahi kar sakte. Agar extra time chahiye, toh delivery period extension request buyer ko system ke through bhejni padti hai, jise buyer accept ya reject kar sakta hai.
Q7. Direct Purchase order aur Bid-based order ki acceptance process me kya difference hai?
Direct Purchase order me details direct seller ke dashboard par aati hain aur simple verification se accept ho jati hain. Bid/RA orders me technical & financial rounds clear hone ke baad contract award hota hai jise accept karna hota hai.
Q8. Agar pricing ya description me error ho, toh order reject kaise karein?
Agar order me details galat hain, toh aap rejection option select kar sakte hain. Lekin aapko rejection ka valid technical ya commercial reason enter karna hoga, jo buyer aur GeM authorities review karte hain.
Q9. Kya order reject karne par penalty lagti hai?
Agar reason genuine nahi hai, toh buyer Incident Management tool me case raise kar sakta hai, jisse seller account temporarily block ho sakta hai. Genuine error (jaise technical mismatch) par warning ke sath rejection approve ho jata hai.
Q10. Default contract print out par signature karna zaroori hai?
Contract digitally signed hota hai (via DSC/OTP). Lekin physical delivery ke waqt package ke sath printout lagana aur use transport records ke liye physical copy sign karke rakhna standard business compliance mana jata hai.
Q11. Kya secondary user account se order accept ho sakta hai?
Haan. Agar Primary User ne Secondary User ko 'Order Fulfillment' ya 'Order Management' roles/permissions dashboard settings me assign kiye hain, toh secondary user credentials se login karke order accept kiya ja sakta hai.
Q12. Order accept hone ke baad status kya show hota hai?
Order accept karne ke baad, status "Order Placed" ya "New Order" se badalkar "Accepted" ya "Under Fulfillment" ho jata hai.
Q13. Mere registered mobile par OTP mil raha hai par portal error dikha raha hai, kya karein?
Browser cache clear karein (Ctrl+Shift+Delete) ya Incognito mode me login karein. Kai baar browser extension conflicts ya network errors se system input verify nahi ho pata.
Q14. Kya order accept karne ke liye Digital Signature Certificate (DSC) mandatory hai?
High-value orders aur bid-based contracts me security protocols ke tahat DSC verification compulsory hota hai. Small value (Direct Purchase) orders me Aadhaar OTP se kaam chal jata hai.
Q15. Auto-cancellation ke baad cancel contract ko restore kiya ja sakta hai?
Nahi, auto-cancelled order ko dubara reactivate nahi kiya ja sakta. Buyer ko same requirements ke liye naya order release karna hoga, ya fresh process start karni hogi.
GeM portal par naye order notification aur SLA tracking ke alerts pane ke liye aap humare free educational SahayakAI Order Alert Assistant ka upayog kar sakte hain. Yeh aapko time par notify karega taaki 10-day deadline kabhi miss na ho.
Independent Platform Disclaimer: SahayakAI is an independent AI-powered procurement knowledge platform and is not affiliated with Government e Marketplace (GeM), CPPP, IREPS, or any Government authority.
SahayakAI Mission
SahayakAI ka mission hai Bharat ke businesses ko Government procurement ko aasaan tareeke se samajhne aur confidently participate karne me madad karna. Hum AI-powered productivity tools, practical guidance aur compliance-first approach ke through sellers ko empower karte hain, taaki woh Government e-Marketplace (GeM) Portal aur anya public procurement platforms par behtar tareeke se kaam kar sakein.
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