Refund & Cancellation Policy

1. Scope

This policy applies to the paid subscription plans of SahayakAI (currently Starter, Pro and Growth) purchased through sahayakai.co.in or our authorised payment links. It should be read together with our Terms of Service. By purchasing a paid plan, you agree to this policy.

2. Free Plan

The SahayakAI Free plan is always free of charge. There is nothing to pay and, therefore, nothing to refund.

3. Cancellation

You may cancel a paid plan at any time. On cancellation:

• Your plan stays active until the end of the current paid billing period.
• You will not be charged for the next period (where auto-renewal applies).
• To cancel, email support@sahayakai.co.in or message us on WhatsApp at +91 91837 12004 from your registered number.

4. Refunds

SahayakAI is a digital service with immediate access, so subscription fees are generally non-refundable once a billing period has started. However, we will provide a refund in the following cases:

• 7-day goodwill window: within 7 days of your first paid activation, provided you have not substantially used the paid features (for example, you have not used paid tender/PDF analyses beyond the free limit).
• Billing error or duplicate charge: if you were charged incorrectly or more than once, we refund the excess amount in full.
• Extended service failure on our side: if a core paid feature was unavailable due to a fault on our side for a sustained period and we were unable to resolve it, we may offer a pro-rated refund or account credit.

After the 7-day window, or once paid features have been substantially used, fees for the current period are non-refundable. Cancelling only stops future renewals.

5. Managed BidDesk (done-for-you services)

Managed BidDesk and other done-for-you engagements are service-based and priced separately. Once work has begun on your account (for example, GeM registration, catalogue listing or bid preparation), fees are non-refundable, except for amounts corresponding to services not yet delivered, at our reasonable discretion. Specific terms are shared at the time of engagement.

6. How to Request a Refund

Email support@sahayakai.co.in or message WhatsApp +91 91837 12004 with your registered WhatsApp number, the payment date and amount, and the reason for your request. We aim to review requests within 3 business days. Approved refunds are processed to your original payment method within 5–7 business days (your bank or payment gateway may take additional time).

7. Changes to This Policy

We may update this policy from time to time. The current version is always available at sahayakai.co.in/refund.

8. Contact Us

For any refund or cancellation query, contact us at support@sahayakai.co.in or on WhatsApp at +91 91837 12004.