GeM Payment Process & CRAC Rules 2026: Payment Timelines & Delay Resolution
GeM portal par order supply karne ke baad sabse bada sawaal hota hai: "GeM payment kab aati hai?" aur "CRAC Certificate generate nahi hua toh kya karein?".
General Financial Rules (GFR 2017) Rule 149 aur GeM Terms of Use ke mutabiq government buyers ke liye 10 Days Payment SLA mandatory hai. Is article mein hum poora payment lifecycle samjhenge.
⏱️ Official GeM Payment SLA Timelines 2026
| Milestone / Stage |
Responsible Party |
Time Limit |
Action Required |
| Consignment Delivery |
Seller / Supplier |
As per Contract Delivery Date |
Upload Invoices, Delivery Challan & Tracking |
| Provisional Receipt (PRC) |
Consignee / Buyer |
Within 48 Hours of Delivery |
System generates PRC acknowledging physical receipt |
| CRAC Generation |
Consignee / Buyer |
Within 10 Calendar Days |
Quality inspection & final acceptance |
| Auto-CRAC Trigger |
System Auto-Generation |
Day 11 Post Delivery |
System auto-issues CRAC if buyer takes no action |
| Bill Payment Release |
Paying Authority (PAO/DDO) |
Within 10 Days of CRAC |
100% Payment transfer via PFMS / Treasury |
📜 What is CRAC (Consignee Receipt and Acceptance Certificate)?
CRAC (Consignee Receipt and Acceptance Certificate) wo official legal document hai jo GeM portal par consignee dwara generate kiya jata hai. CRAC generate hone ka matlab hai ki buyer ne aapka saaman/service technically & physically accept kar liya hai.
Auto-CRAC Rule (Game Changer for Sellers):
Agar consignee goods receive karne ke 10 din ke andar CRAC generate nahi karta aur koi rejection notice raise nahi karta, toh GeM portal automatically System Auto-CRAC generate kar deta hai. Iske baad buyer payment hold nahi kar sakta.
🚨 Delayed Payment Interest Penalty Rules
GeM portal Terms & Conditions Section 13 ke mutabiq:
- Agar buyer CRAC generation ke 10 days ke baad payment delay karta hai, toh buyer department ko 1% Per Month Interest Penalty pay karni padti hai seller ko.
- Persistent delayed payment accounts ko GeM portal par Buyer Department Caution Money block ya New Procurement ban kar diya jata hai.
🛠️ Step-by-Step Payment Tracking & Escalation Process
1
Step 1: GeM dashboard -> Orders -> Select Order -> Check CRAC status.2
Step 2: If CRAC generated, check Bill Status (Submitted to PAO / Treasury Processing).3
Step 3: If buyer delays payment past 10 days post CRAC, click Raise Incident / Escalate Payment Delay on GeM portal.4
Step 4: File representation on MSME SAMADHAAN portal if payment is delayed beyond 45 days (for registered MSEs).
❓ Frequently Asked Questions (FAQs)
Q1: Buyer ne partial quantity reject kar di, payment kaise milegi?
Consignee accepted quantity ka partial CRAC generate karega. Accepted items ka 100% payment 10 din mein release ho jayega. Rejected items replace karke fresh delivery challan generate karein.
Q2: Auto-CRAC block hone par kya karein?
Agar buyer ne inspection hold raise kiya hai, toh Auto-CRAC freeze ho jata hai. Dashboard se immediate clarification upload karein.
💡 Contextual Assistance & Helper Tools
Calculate net seller margins, GST tax slabs, and GeM transaction charges before submitting your quotation using the GeM Margin Calculator.
Need to verify your registration compliance status? Try the free GeM Registration Readiness Assessor.
SahayakAI Mission
SahayakAI ka mission hai Bharat ke businesses ko Government procurement ko aasaan tareeke se samajhne aur confidently participate karne me madad karna. Hum AI-powered productivity tools, practical guidance aur compliance-first approach ke through sellers ko empower karte hain, taaki woh Government e-Marketplace (GeM) Portal aur anya public procurement platforms par behtar tareeke se kaam kar sakein.
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