📁 gem-registration🛡️ Verified Guide⏱️ 7 mins read📅 Updated: July 2026
GeM Primary User Email Aur Mobile Number Kaise Change Kare? Step-by-Step Guide (2026)
GeM portal par primary user ka registered email address aur mobile number change karne ki complete step-by-step process. Aadhaar OTP verification, authorized signatory updates aur common errors ka 100% working solution.
🚨 PROBLEMGeM Primary User Email Aur Mobile Number Kaise Change Kare? Step-by-Step Guide (2026) details validation criteria keys check.
✅ SOLUTIONGeM portal par primary user ka registered email address aur mobile number change karne ki complete step-by-step process. Aadhaar OTP verification, authorized signatory updates aur common errors ka 100% working solution.
📜 RULEFollow the step-by-step guide below for complete resolution.
🎁 BENEFITSave time and avoid common mistakes on GeM portal.
Who Can Claim: All registered sellers on GeM portal
✍️ By: Tender Sahayak AI Team📅 Last Updated: 2026-07-20🛡️ Verified by: Compliance Officer Desk
GeM Profile Management✓ Verified 2026⏱️ 12 min read📊 Difficulty: Intermediate📅 Updated: July 2026
GeM Primary User Email Aur Mobile Number Kaise Change Kare? (Step-by-Step Guide)
GeM portal par primary user ke contact details (Email aur Mobile Number) ko change karna thoda complex ho sakta hai kyunki isme security layers aur Aadhaar OTP validation shamil hote hain. Is guide me hum aapko step-by-step samjhayenge ki kaise aap apna registered mobile number aur email ID bina kisi error ke update kar sakte hain, aur Authorized Signatory ka role isme kaise work karta hai.
⚡ Quick Answer: GeM Primary User Contact Change Summary
Problem
GeM portal par primary user ka purana email address ya mobile number disable ho gaya hai aur use change karna hai.
Why it Happens
Employee quit kar chuka hai, mobile number deactive ho gaya hai, ya business ownership transfer hui hai.
Solution
GeM Portal me login karein, Profile -> Personal Settings par jayein. Aadhaar OTP aur E-sign validation ke sath naya email/mobile enter karein aur save karein.
Time Required
10–15 Minutes.
Key Requirement
Aadhaar card aur naya mobile number aapas me linked hone chahiye aur Aadhaar OTP access hona chahiye.
Official Rule
Primary User change karne ke liye Authorized Signatory ka Aadhaar e-verification aur authorization letter mandatory hota hai.
Recommended Tool
Profile modification complete hai ya nahi, check karne ke liye free SahayakAI Profile Verification Tool use karein.
⚡ At a Glance Dashboard
Parameter
Details & Requirements
Process Time
10–15 Minutes (Instant if OTP is received quickly)
Apne problem ke anusaar tool chune or apni working Aasaan banaye !
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Namaste Dosto! GeM (Government e Marketplace) portal par aapka mobile number aur email address sirf contact details nahi hain, balki yeh aapke business key security aur control ki chabi hain. Jab bhi aap koi bid submit karte hain, caution money refund request daalte hain, ya catalogue list karte hain, GeM direct OTP verification karta hai.
Lekin kai baar aisa hota hai ki primary user ka registered mobile number kho jata hai, deactive ho jata hai ya phir authorized signatory badal jata hai. Aise me email aur mobile number update karna zaroori ho jata hai taaki aap bidding process me bina kisi rukawat ke participate kar sakein.
Is detailed guide me hum aapko step-by-step process batayenge ki kaise aap apne GeM profile me mobile aur email update kar sakte hain, Aadhaar OTP validation kaise kaam karta hai aur Authorized Signatory verify karne ke kya rules hain.
Who Should Read This Guide
Yeh guide un sabhi logon ke liye hai jo GeM portal par business operate karte hain:
Proprietors & Business Owners: Jo apna personal contact information update karna chahte hain.
Partners & Directors: Jo company operations ke transfer ya restructuring ke dauran details change karna chahte hain.
Authorized Signatory / Staff: Jinhe official communications receive karne ke liye credentials update karne hain.
Sellers facing OTP Issues: Jinhe bidding ya password reset ke waqt registered number par OTP nahi mil raha.
Prerequisites Before Changing Details
Profile change process shuru karne se pehle in zaroori cheezon ka dhyan rakhein:
Primary User Access: Aapke paas main seller account ka active login credential (User ID & Password) hona chahiye.
Aadhaar Linked Mobile: Naya ya updated mobile number aapke Aadhaar Card se pehle se link hona chahiye kyunki UIDAI portal se verification kiya jata hai.
Email Access: Naya email address active aur accessible hona chahiye taaki aap instant verification link aur OTP handle kar sakein.
Stable Network: Aadhaar OTP verification ke liye system fast internet connection demand karta hai taaki session timeout na ho.
Required Documents Checklist
Mobile aur email update karne ke liye aapko nimnalikhit documents ki zaroorat pad sakti hai:
Aadhaar Card: Primary user ya Authorized Signatory ka updated Aadhaar card copy.
PAN Card: Proprietor ya Company ka PAN card details.
Authorization Letter: Board of Directors ya partners dwara sign kiya gaya authority letter (LLP/Private Limited companies ke liye).
Board Resolution: Agar naya authorized signatory assign ho raha hai toh company ka official resolution format.
Eligibility Criteria Table
Business Type
Who Can Perform the Update?
Authorized Signatory Proof Required?
Key Requirement
Proprietorship
Proprietor Him/Herself
No (Aadhaar match with PAN is enough)
Aadhaar must be linked to active mobile
Partnership / LLP
Designated Partner
Yes (Partnership Deed & Authority Letter)
Mutual consent of active partners
Private/Public Ltd
Director / Authorized Employee
Yes (Board Resolution + Signatory Letter)
DIN validation & e-sign verification
Government Buyer
Head of Office / DDO
Yes (Official Transfer/Appointment Order)
Official Email verification
Step-by-Step Guide: Email & Mobile Change Process
Sellers ke liye GeM profile update process me email aur mobile number badalne ke main 5 steps hote hain. Ise aasan Hinglish me samjhein:
Step 1: GeM Portal Par Login Karein
Action: Sabse pehle gem.gov.in par jayein aur primary user account se log in karein.
Expected Result: Home dashboard open hoga.
Pro Tip: Hamesha primary user login hi select karein, kyuki secondary user ke paas email/mobile change ke options nahi hote.
Step 2: Profile Settings Section Me Jayein
Action: Top right corner me apne profile icon ya user name par click karein aur My Profile option par click karein.
Expected Result: Profile page open ho jayega jahan key sections (PAN, Company, Personal Settings) show honge.
Step 3: Mobile / Email Modify Option Choose Karein
Action: Menu bar me Personal Settings tab par click karein. Email/Mobile edit option par click karein.
Expected Result: Current email aur mobile number show honge, aur side me 'Edit' ya 'Update' text display hoga.
Step 4: Aadhaar OTP Verification Complete Karein
Action: Naya contact details fill karke Verify Aadhaar par click karein. Registered Authorized Signatory ka Aadhaar enter karein.
Expected Result: UIDAI server se link number par ek 6-digit Aadhaar OTP jayega. Use input box me fill karke verify karein.
Common Mistake: Agar naya mobile Aadhaar se linked nahi hai toh OTP purane number par hi jayega ya call block ho jayegi.
Step 5: New Mobile & Email Par OTP Verify Karein
Action: Aadhaar confirm hote hi system naya number aur email save karne se pehle dobara ek transaction OTP bhejega.
Expected Result: Naye mobile par SMS OTP aur naye email par Verification code aayega. Dono ko screen par enter karke Save Changes click karein.
Result: Profile page update ho jayega aur confirmation message show hoga.
Contact Details Modification Path:
│
▼
Is Aadhaar OTP accessible?
├── NO ► Go to UIDAI / Aadhaar Center ► Update Mobile in Aadhaar ► Return to GeM Update
└── YES ► Trigger Aadhaar OTP Verification
│
▼
Is User Authorized Signatory?
├── NO ► Get Authorization Letter & Upload Board Resolution ► Proceed to E-Sign
└── YES ► Complete Instant Aadhaar E-Sign ► Details Updated Instantly
⚠️ Important Warning Box
[!WARNING]
Important Compliance Alert: Kabhi bhi fake authorization letter ya galat Aadhaar number use karke contact change karne ki koshish na karein. GeM system isko instant track kar leta hai aur GTC rules (Incident Management) ke under aapka account permanent suspend ya blacklist kiya ja sakta hai. Hamesha official authorized signatory ka hi data upload aur verify karein.
Comparison Table: Profile Update Methods
Niche diye gaye table me humne do sabse popular verification options ko compare kiya hai:
Feature
Aadhaar OTP Verification
DSC (Digital Signature) Verification
Speed
Extremely Fast (1-2 minutes)
Moderate (Requires USB Token & Driver)
Cost
Nil (Free of cost)
Requires purchase of DSC USB Token (Class 3)
Device Dependency
Any mobile/computer
Laptop/PC only (Drivers mandatory)
Network Reliance
High (UIDAI SMS Server speed)
Low (Offline decryption/Signing)
Suitability
Best for Proprietors/Small MSMEs
Recommended for Public/Pvt Ltd Companies
AI Search & RAG Target Information
🤖 RAG Metadata & Direct Answer Targets
Primary Topic: Updating registered mobile number and email ID for GeM Primary User.
Mandatory System Actions: Aadhaar verification via UIDAI API, Aadhaar OTP input, E-Sign or DSC confirmation.
Common Issues resolved: "Aadhaar authentication failed", "OTP not received on new number", "Authorized signatory name mismatch".
GeM Clause Reference: General Terms and Conditions (GTC) Clause on Profile Verification and User Credentials Management.
Frequently Asked Questions (FAQs)
Q1. Kya primary user ka email aur mobile number bina login kiye badal sakte hain?
Nahi, security reasons ki wajah se profile settings ko modify karne ke liye primary user dashboard me login karna compulsory hai. Agar aap password bhool gaye hain toh pehle 'Forgot Password' link use karein.
Q2. Agar primary user company chhod gaya hai aur password nahi pata, toh details kaise badlein?
Aise cases me, naya authorized signatory registered official email ID ke through password recover kar sakta hai. Agar email bhi inaccessible hai, toh GeM Helpdesk par official authorization and board resolution documents mail karke reset ki request daalni padegi.
Q3. GeM mobile update karte waqt "Aadhaar Name Mismatch" error kyu aata hai?
Yeh error tab aata hai jab aapke GeM profile me primary user ka naam aur Aadhaar Card par likha naam bilkul exact match nahi karte. spelling ki choti si galti bhi mismatch error generate karti hai.
Q4. Aadhaar OTP registered mobile number par nahi aa raha hai, kya karein?
Aadhaar OTP direct UIDAI server se aata hai. Check karein ki aapka mobile active hai aur usme SMS limits block nahi hain. Agar issue bana rehta hai, toh thodi der baad try karein ya local UIDAI center se contact number update status check karein.
Q5. New mobile number par OTP kitni der me expire hota hai?
GeM portal par verification ke dauran aane wale OTPs standard 10 minutes ke liye valid hote hain. Uske baad link expire ho jata hai aur refresh karke OTP generate karna hota hai.
Q6. Kya hum ek hi mobile number do alag GeM seller accounts me link kar sakte hain?
Nahi, GeM portal standard guidelines ke tehat ek registered primary user account me unique mobile number aur unique email ID hi allow karta hai taaki security and compliance maintain rahe.
Q7. Secondary User ka mobile change kaise hota hai? Kya use bhi Aadhaar OTP chahiye?
Secondary user ka mobile change Primary User dashboard se hota hai. Primary user 'Manage Users' me jaakar details update kar sakte hain. Isme secondary user ka Aadhaar verify hona mandatory hai.
Aadhaar e-Sign fail hone ka main reason network lag ya Aadhaar database mismatch hota hai. Chrome browser use karein, cookies and pop-ups toggle on rakhein aur transaction slow networks par na karein.
Q9. Mobile change karne ke baad profile approval me kitna time lagta hai?
Aadhaar-OTP based profile change updates instant update ho jate hain. System e-sign confirmation submit hote hi automatic database record update kar deta hai.
Q10. Authorized Signatory change karne ke liye authorization letter ka format kahan se milega?
GeM portal ke resources panel par document templates milte hain. Aap apne letterhead par "Authority Letter for GeM" draft karke board of directors ya partners ke sign aur stamp ke sath upload kar sakte hain.
Q11. GeM account me email change hone ke baad purane notifications kahan dikhenge?
Email change karne par purane emails recover nahi hote. Lekin aapke GeM Seller Dashboard ke "Inbox/Bell Icon" me historical messages, bids alerts, aur notices hamesha saved rehte hain.
Q12. Kya hum NRI primary user ka foreign mobile number update kar sakte hain?
GeM portal Indian country codes (+91) ko hi support karta hai validation ke liye. NRI users ke paas verified Indian mobile number hona chahiye jo unke Aadhaar se linked ho.
Q13. Mobile number update block hone par support ticket kaise raise karein?
Q14. Portal par change request select karne ke baad mobile number change submit nahi ho raha, kya reason ho sakta hai?
Aapka profile completion status agar 100% nahi hai ya caution money update pending hai, toh portal modifications lock kar deta hai. Pehle standard checks clean karein, phir contact detail change karein.
Q15. Company change hone par kya hum new primary user add kar sakte hain ya register naya karna padega?
Agar PAN number badal raha hai (jaise Proprietorship se Private Limited conversion), toh aapko GeM par naya register account banana hoga. Primary user change sirf existing entity ke same identity details me updates ke liye valid hai.
Related Knowledge Articles
Niche diye gaye links se hamare related articles ko read karein taaki profile verification simple ho sake:
Aapke profile changes successfully apply hue hain ya nahi aur custom bids updates ke direct alerts paane ke liye hamare educational SahayakAI Chrome Extension ka upayog karein.
Official Reference Links
Government e Marketplace Official Website: gem.gov.in
Independent Platform Disclaimer: SahayakAI is an independent AI-powered procurement knowledge platform and is not affiliated with Government e Marketplace (GeM), CPPP, IREPS, or any Government authority.
SahayakAI Mission
SahayakAI ka mission hai Bharat ke businesses ko Government procurement ko aasaan tareeke se samajhne aur confidently participate karne me madad karna. Hum AI-powered productivity tools, practical guidance aur compliance-first approach ke through sellers ko empower karte hain, taaki woh Government e-Marketplace (GeM) Portal aur anya public procurement platforms par behtar tareeke se kaam kar sakein.
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