GeM portal par order delivery ke baad Consignee Receipt and Acceptance Certificate (CRAC) aur Provisional Receipt Certificate (PRC) generate karne ka step-by-step process. Timelines aur physical receipt guidelines ki poori jaankari.
✅ SOLUTIONGeM portal par order delivery ke baad Consignee Receipt and Acceptance Certificate (CRAC) aur Provisional Receipt Certificate (PRC) generate karne ka step-by-step process. Timelines aur physical receipt guidelines ki poori jaankari.
📜 RULEFollow the step-by-step guide below for complete resolution.
🎁 BENEFITSave time and avoid common mistakes on GeM portal.
Who Can Claim: All registered sellers on GeM portal
✍️ By: Tender Sahayak AI Team📅 Last Updated: 2026-07-20🛡️ Verified by: Compliance Officer Desk
Order Fulfillment✓ Verified 2026⏱️ 15 min read📊 Difficulty: Intermediate📅 Updated: July 2026
gem consignee receipt process
GeM portal par order delivery ke baad Consignee Receipt and Acceptance Certificate (CRAC) aur Provisional Receipt Certificate (PRC) generate karne ka step-by-step process. Bahut se sellers ko lagta hai ki goods buyer ke gate tak pahunchana hi unka aakhri kaam hai, lekin sach yeh hai ki jab tak portal par digital confirmation (PRC aur CRAC) generate nahi hota, tab tak transaction official taur par complete nahi hoti. Is guide me hum samjhenge ki offline physical verification kaise hota hai aur digital validation timeline ko kaise maintain karein.
Partial or Full rejection allowed with official reasons
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Dosto, Government e-Marketplace (GeM Portal) par jab aap successfully material deliver kar dete hain, toh contract close karne aur payment receive karne ke liye Consignee Receipt Process sabse bada aur mahatvapurna milestone hota hai. Bahut se sellers ko lagta hai ki goods buyer ke gate tak pahunchana hi unka aakhri kaam hai, lekin sach yeh hai ki jab tak portal par digital confirmation (PRC aur CRAC) generate nahi hota, tab tak transaction official taur par complete nahi hoti.
Is process me do stages hote hain: pehla hai Provisional Receipt Certificate (PRC) jo physical receipt confirmation hota hai, aur doosra hai Consignee Receipt and Acceptance Certificate (CRAC) jo detailed technical inspection ke baad final acceptance confirm karta hai. Agar aap ek seller hain, toh is process ki deep knowledge hona behad zaroori hai taaki aapki payment stuck na ho aur agar aap buyer ya consignee hain, toh regulatory SLA rules ke compliance ke liye ise samajhna mandatory hai.
Who Should Read This Guide
Yeh guide un sabhi professionals ke liye likhi gayi hai jo GeM portal par supply management handle karte hain:
GeM Registered Sellers & OEMs: Jo apne delivered items ki payment jaldi release karwana chahte hain.
Government Consignees & Store Officers: Jinhe incoming materials ka physical check aur online verification rules ke tahat audit trail maintain karna hota hai.
Accounts & Finance Officers: Jo billing aur payment processing ke liye final approvals check karte hain.
Prerequisites for Consignee Receipt Process
Process shuru karne se pehle niche di gayi requirements ko verify kar lein:
Seller Side: GeM portal par shipment status "Dispatched" ya "Delivered" mark hona chahiye. Original invoice aur Delivery Challan physically goods ke sath attached hona chahiye.
Consignee Side: Buyer dashboard ke credentials active hone chahiye aur primary link verify hona chahiye.
Why: Yeh ensure karne ke liye ki physical packets received numbers matches original invoice.
Action: Jab delivery vehicle consignee store par pahunchta hai, storekeeper package box labels aur count ko check karta hai. Delivery Challan par details verification stamp lagakar preliminary acknowledgment di jati hai.
Step 2: Generation of Provisional Receipt Certificate (PRC)
Why: Portal ko physical delivery update karne ke liye.
Action: Consignee login karta hai, Dashboard > Orders > Shipments section me jata hai. Received consignment select karke "Generate PRC" button par click karta hai. Quantity aur initial packages ki verification daal kar ise save kiya jata hai.
Timeline: Delivery aane ke 48 Hours ke andar ise portal par update karna mandatory hai.
Step 3: Detailed Offline Technical Inspection
Why: Material quality standard aur specification matching confirm karne ke liye.
Action: Consignee ki inspection committee (ya user department) boxes open karke technical specifications ko GeM Contract document ke parameters se match karti hai.
Pro Tip: High-tech items ke case me physical working check karne ke liye installation test run kiya jata hai.
Step 4: Quality & Inspection Report Upload
Why: Transparency aur audit purposes ke liye.
Action: Inspection check details ko ek official format sheet me fill karke committee sign-off karti hai. Is verification file ko scanner se portal ke attachment tab me upload kiya jata hai.
Step 5: Final CRAC Generation (Acceptance / Rejection)
Why: Contract closed-loop control aur billing clearance.
Action: Final inspection pass hone ke baad, Consignee portal par "Generate CRAC" option par click karta hai.
Accept: Agar goods parameters pass hain, toh "Accepted" quantity feed karke update process karein.
Reject: Agar quality mismatch hai, toh "Rejected" quantity enter karein aur details/reason fill karke save karein.
Timeline: PRC generation ke baad maximum 10 Calendar Days ke andar final CRAC complete hona chahiye.
Steps Flowchart
Decision Tree: Receipt & Acceptance Workflow
Physical Consignment Reaches Consignee Location
│
▼
Check Quantity & Preliminary Damages (Offline)
├── Damaged outer packages / Shortage noticed immediately?
│ └── YES ► Note down on Delivery Challan ► Generate PRC with remarks
└── Packaging looks good?
│
▼
Generate PRC (Within 48 Hours on Portal)
│
▼
Detailed Physical & Quality Inspection (Offline)
├── Specifications Mismatch or Defective Goods?
│ ├── YES (Major issues) ► Generate CRAC with REJECTED status ► Log Incident & Return Goods
│ └── YES (Minor/Quantity Shortage) ► Generate CRAC with PARTIAL ACCEPTANCE
└── All items match perfectly?
│
▼
Generate CRAC (Accepted Status within 10 Days)
│
▼
Invoice Unlocked for Payment Processing
⚠️ Important Warning: SLA Violations & Delays
[!WARNING]
Auto-CRAC aur Payment Timeline Rules (2026)
Bahut se Consignees CRAC generate karne me unnecessary delay karte hain. Dhyaan rakhein, GeM GTC ke mutabik 10-day limit ke baad portal automatically Auto-CRAC trigger kar deta hai. Lekin agar Consignee ne manually "Rejected" select kar diya ya incident open kar diya, toh Auto-CRAC block ho jata hai. Agar aapko physical delivery ke samay koi issues aate hain, toh delivery date ke 48 hours me hi buyer ko formally notify karein aur portal par correct delivery updates upload karein taaki buyer galat rejection na daal sake.
Comparison Table: PRC vs CRAC
Feature
Provisional Receipt Certificate (PRC)
Consignee Receipt and Acceptance Certificate (CRAC)
Definition
Material physically milne ka initial confirmation.
Material accept ya reject hone ka final certificate.
Generation SLA
Goods receive hone ke 48 Hours ke andar.
Goods receive hone ke 10 Calendar Days ke andar.
Purpose
Portal ko batana ki shipment consignee ke location par reach ho gaya hai.
Technical inspection aur quality analysis ka outcome register karna.
Payment Status
Payment process start nahi hota (PRC is only receipt).
Invoice approval aur billing unlock ho jati hai (CRAC is mandatory for payment).
Rejection Option
PRC stage par rejection option nahi hota (sirf remarks enter kar sakte hain).
CRAC stage par Consignee partial ya full rejection trigger kar sakta hai.
Auto-Generation
Yeh automatic generate nahi hota, manually generate karna hota hai.
10 days ke baad system isko automatically generate (Auto-CRAC) kar deta hai.
Key SLA Timelines: PRC generation within 48 hours of delivery; CRAC generation within 10 calendar days.
Auto-CRAC Rules: The system automatically generates CRAC after 10 days of PRC if the consignee remains inactive and no dispute is raised.
Physical Inspection Process: Offline check involves verifying quantity, technical parameters against bid specifications, transit damage, and OEM certification.
Rejection Mechanism: Consignee can issue full or partial rejection in CRAC. If rejected, an incident is logged, and the seller must replace or rectify the goods.
Q1. PRC kya hai aur iska primary function kya hota hai?
PRC ka matlab hota hai Provisional Receipt Certificate. Jab delivery physical location par enter karti hai, tab consignee portal par PRC generate karke verify karta hai ki material count ke sath receive ho gaya hai. Yeh detailed technical inspection ka check nahi hota.
Q2. CRAC kya hota hai aur payment ke liye yeh kyun zaroori hai?
CRAC (Consignee Receipt and Acceptance Certificate) final document hai jo buyer dashboard se generate hota hai. Jab tak CRAC generate nahi hoga, tab tak seller billing system par invoice claim submit nahi kar sakta. Ise physical quality test clear hone ke baad hi issue kiya jata hai.
Q3. PRC aur CRAC generate karne ki official timelines kya hain?
GeM Guidelines ke mutabik, physical consignment reach hone ke 48 hours ke andar PRC generate hona chahiye, aur additional inspection ke baad, cumulative 10 Calendar Days ke andar CRAC generate karna mandatory hai.
Q4. Auto-CRAC system kaise kaam karta hai aur iski condition kya hai?
Agar consignee goods physical delivery updates hone ke 10 days ke baad bhi koi step nahi leta, toh GeM system auto-generation logic trigger karta hai. System automatically online verification status "Accepted" karke CRAC process kar deta hai taaki vendor payment safe rahe.
Q5. Kya Auto-CRAC block ho sakta hai?
Haan. Agar Consignee ne digital system par pending delivery ke related koi dispute raise kiya ho, ya Incident Management me case file kiya ho, toh Auto-CRAC timeline block ho jati hai jab tak resolution process update na ho.
Q6. Partial CRAC kya hota hai aur seller ko isme kya milta hai?
Agar contract quantity me se 80% items specification clear kar chuke hain aur 20% defective hain, toh consignee partial CRAC generate karta hai. Isme 80% items accept ho jate hain aur unki partial bill payment shuru ho jati hai. Baki 20% rejected items ke replacement orders generate hote hain.
Q7. Offline physical verification kiske through kiya jata hai?
Offline check hamesha Buyer Department ke physical verification officer, Storekeeper, ya internal technical inspection committee dwara check kiya jata hai. High-value orders ke liye Third Party Inspection Agency (TPIA) bhi engage ki ja sakti hai.
Q8. Specification mismatch hone par consignee kya action leta hai?
Consignee portal par CRAC stage par "Reject" select karega. Iske baad use rejection explanation details feed karni hogi aur physical inspection report upload karni padegi. Iski digital copy seller ko instant warning ke roop me dashboard par visible hogi.
Q9. Rejected goods ko seller wapas kaise leta hai?
Rejection notice milne ke baad seller ko specific GTC guidelines ke timeline ke andar un products ko consignee location se physical pickup karna hota hai aur free of cost correct products redeliver karne hote hain.
Q10. Delivery Challan (DC) par physical signature kyun important hai?
Physical Delivery Challan offline proof hota hai. In case portal data sync issue ki wajah se crash ho jaye ya legal disputes generate hon, physical sign and seal verification proof banate hain jo arbitration panel accept karta hai.
Q11. Services procurement ke case me CRAC kaise generate hota hai?
Service orders (jaise manpower supply ya logistics) me hourly logs ya weekly performance reports ke verification sheet ke basis par monthly CRAC (Service Acceptance Certificate) generate hota hai. Isme physical material delivery check nahi, balki SLA compliance checklist metrics inspect hote hain.
Q12. Agar Buyer manual inspection me unnecessary delay kare toh seller kya kare?
Seller ko delivery updates sheet portal par upload karke time stamps lock karne chahiye. Agar delay excessive hai, toh system tickets submit karke ya ticket history raise karke dashboard se higher buyer authority ko report kiya ja sakta hai.
Q13. Transit damage ke check ke liye rules kya hain?
Transit damage delivery location tak pahunchne se pehle seller ki responsibility hoti hai. Storekeeper initial damage check ke dauran material physically accept karne se mana kar sakta hai ya PRC remarks column me damages record kar sakta hai.
Q14. Kya consignee dynamic testing ke liye 10 days se zyada extension le sakta hai?
Strictly nahi. GTC rules ke mutabik 10 calendar days hard deadline hai. Special laboratory inspection (jaise coal testing ya specialized software testing) me extended timelines GTC contract parameters specifications me explicitly standard custom document clauses ke sath add honi chahiye.
Consignee signature verification biometric ya OTP based validation UIDAI issues ki wajah se fail ho sakta hai. Aise cases me browser cache check karein ya system credentials login verify karke option badal kar digital token (DSC) use karein.
Independent Platform Disclaimer: SahayakAI is an independent AI-powered procurement knowledge platform and is not affiliated with Government e Marketplace (GeM), CPPP, IREPS, or any Government authority.
SahayakAI Mission
SahayakAI ka mission hai Bharat ke businesses ko Government procurement ko aasaan tareeke se samajhne aur confidently participate karne me madad karna. Hum AI-powered productivity tools, practical guidance aur compliance-first approach ke through sellers ko empower karte hain, taaki woh Government e-Marketplace (GeM) Portal aur anya public procurement platforms par behtar tareeke se kaam kar sakein.
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