Install ExtensionGeM portal use karte waqt sellers ko account verification, catalog CM approvals, ya bidding system errors ke liye support channels use karne ki zaroorat padti hai.
Answer Capsule
In one line: Technical or transaction issues on GeM are resolved by filing structured helpdesk support tickets with full reference IDs and clear screenshot evidence.
What matters: Select correct issue domain; attach clear proof without sharing passwords/private keys; track ticket resolution status via portal.
What can change: Official helpline numbers, support channels, working hours, and response SLAs are subject to portal updates.
Important Compliance Disclaimer
SahayakAI is an independent, private technology platform. We are not affiliated with, authorized, or officially connected with GeM or the Government of India. Official portal is https://gem.gov.in.
1. Helpdesk Ticket Submission Workflow
Step 1: Log in to Seller Account -> Navigate to Need Help -> Raise Ticket.
Step 2: Choose Issue Category (Registration, Catalog, Bidding, Payments).
Step 3: Enter relevant Reference ID (Tender ID / Order ID).
Step 4: Attach supporting evidence screenshot (Without sensitive credentials).
Step 5: Note down 10-digit Ticket Reference ID for tracking.