📁 compliance-policy🛡️ Verified Guide⏱️ 6 mins read📅 Updated: October 2026
In How Many Days Must Provisional Receipt Certificate (PRC) Be Generated on GeM Portal? Timelines & SLA Rules
Understand the exact timeline for Provisional Receipt Certificate (PRC) generation on GeM. Consignees must issue PRC within 48 hours of physical delivery. Learn SLA rules, seller escalation steps, and difference with CRAC.
🚨 PROBLEMThe consignee must generate the Provisional Receipt Certificate (PRC) within 48 hours (2 days) of physical delivery.
✅ SOLUTIONPRC only acknowledges physical arrival; CRAC confirms quality inspection and triggers payment.
📜 RULEAuto-CRAC can only trigger on the 11th day if PRC was successfully generated.
🎁 BENEFITSave time and avoid common mistakes on GeM portal.
Who Can Claim: All registered sellers on GeM portal
✍️ By: Tender Sahayak AI Compliance Desk📅 Last Updated: 2026-10-06🛡️ Verified by: Compliance Officer Desk
In How Many Days Must Provisional Receipt Certificate (PRC) Be Generated on GeM Portal? Timelines & SLA Rules
Jab aap Government e-Marketplace (GeM Portal) par koi contract successfully fulfill karte hain aur goods ko buyer/consignee ke address par deliver kar dete hain, toh aapka sabse pehla milestone hota hai Provisional Receipt Certificate (PRC) prapt karna. Desh bhar ke GeM sellers aksar ek sabse common sawal puchte hain:
"In how many days the Provisional Receipt Certificate (PRC) has to be generated on GeM by the consignee?"
Sahi answer hai: Within 48 Hours (2 Working Days).
GeM Portal ke official General Terms and Conditions (GTC) ke mutabik, consignee ko delivery milne ke 48 ghante ke andar system par login karke PRC generate karna compulsory hota hai.
Is article me hum samjhenge ki PRC kya hota hai, ye CRAC se kaise alag hai, agar consignee 48 ghante me PRC na banaye toh seller ko kya kadam uthane chahiye, aur payment cycle par iska kya asar padta hai.
⚡ Quick Summary: GeM Delivery to Payment Milestone Chart
Niche diye gaye timeline matrix se aap poore fulfillment cycle ko samajh sakte hain:
Provisional Receipt Certificate (PRC) ek system-generated receipt hai jo GeM portal par consignee generate karta hai. Iska primary purpose hota hai ye record karna ki:
Vendor/Seller ka consignment physically consignee ke warehouse ya office pahunch chuka hai.
Outer packaging aur initial package count (number of boxes/units) check ho chuka hai.
Shipment intact condition me receive hui hai (bina outer damage ke).
⚠️
Important Clarification: PRC ka matlab final material acceptance nahi hota hai. PRC sirf physical receiving acknowledgment hai. Iske baad goods ki detailed quality inspection, testing aur specification matching hoti hai.
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"The Consignee shall inspect the physical packages received and issue a
Provisional Receipt Certificate (PRC) on the portal within forty-eight (48)
hours of actual physical delivery at the specified consignee site."
Is 48-hour rule ka mukhya uddeshya ye hai ki:
Delivery proof (POD) portal par formally capture ho jaye.
10-day inspection clock (CRAC timer) officially start ho sake.
Consignee unnecessary excuse na bana sake ki goods unhe deliver nahi hue the.
🔄 PRC vs CRAC: Dono me Kya Difference Hai?
Bahut se naye sellers PRC aur CRAC me confuse ho jaate hain. Dono ke beech ka antar samajhna zaroori hai:
Parameter
Provisional Receipt Certificate (PRC)
Consignee Receipt & Acceptance Certificate (CRAC)
Purpose
Physical receipt acknowledgment
Quality, specification & technical acceptance
Time Limit
Delivery ke 48 Hours ke andar
PRC ke baad 10 Days ke andar
Inspection Level
Preliminary outer box / count check
Full functional, lab testing, quantity tally
Payment Trigger
Payment trigger nahi hota
Direct payment workflow unlock hoti hai
Auto-Generation
PRC auto-generate nahi hota
Day 11 par Auto-CRAC trigger ho jata hai
🚨 Agar Consignee 48 Ghante Me PRC Generate Na Kare Toh Kya Karein?
Agar aapne delivery de di hai lekin consignee ne 48 hours ke baad bhi portal par PRC generate nahi kiya hai, toh niche diye gaye 4 steps follow karein:
Step 1: Proof of Delivery (POD) Check Karein
Kayi baar seller delivery boys ya transport company (DTDC, Delhivery, VRL Logistics) se receiving le lete hain lekin GeM portal par Delivery Update button click karna bhool jaate hain. Jab tak aap apne seller dashboard par tracking details aur signed POD upload nahi karenge, consignee ke dashboard par PRC generate karne ka option activate nahi hota.
Step 2: Consignee ko Written Notice Email Karein
Consignee ke registered government email (@gov.in ya @nic.in) par ek formal mail bhejein:
Body me contract number, delivery date, time, received-by person's signature/stamp attach karein.
GeM 48-Hour GTC SLA rule ka polite reference dein.
Step 3: Primary Buyer / Nodal Officer ko Inform Karein
GeM par Consignee aur Buyer alag-alag ho sakte hain. Agar consignee field office me hai aur responsive nahi hai, toh GeM Contract PDF me listed Primary Buyer (Head of Department) ko call ya email karein.
Step 4: GeM Portal par Incident Raise Karein
Agar delivery ke 5 din baad bhi PRC generate nahi hota hai:
Seller Dashboard me Incidents tab par jayein.
Raise Incident select karein -> Category: Order Fulfillment.
Subcategory: Consignee Not Issuing PRC Despite Delivery.
Signed POD upload karein.
GeM incident management system consignee ko 5 working days ka automated show-cause notice bhejta hai.
💡 Auto-CRAC me PRC ka Role
Ministry of Finance aur GeM ne MSMEs ki payment safety ke liye Auto-CRAC ka feature launch kiya tha. Agar consignee 10 dino tak inspection report submit nahi karta, toh system 11th day par contract ko automatically Auto-Accepted (CRAC) mark kar deta hai.
📌
Crucial Rule: Auto-CRAC ka 10-day timer tabhi shuru hota hai jab portal par PRC successfully generate ho chuka ho. Agar consignee ne PRC hi nahi banaya hai, toh Auto-CRAC ka countdown freeze rehta hai! Isiliye delivery ke 48 hours ke andar PRC karwana har seller ki top priority honi chahiye.
❓ Frequently Asked Questions (FAQs)
1. In how many days the provisional receipt certificate (prc) has to be generated on gem by the consignee?
Consignee ko goods physically deliver hone ke 48 ghante (2 din) ke andar GeM portal par Provisional Receipt Certificate (PRC) generate karna anivarya hai.
SLA guidelines working hours ke basis par calculate hoti hain. Agar delivery Friday shaam ko hui hai, toh consignee ko Monday dopahar tak PRC generate karne ka samay milta hai, halanki system portal 24x7 active rehta hai.
3. Agar goods damage nikle toh kya consignee PRC reject kar sakta hai?
PRC stage par consignee shortage ya damaged packaging note kar sakta hai (e.g. Received 90 out of 100 boxes, 2 boxes damaged). Poora reject generally CRAC inspection stage par hota hai.
4. PRC banne ke kitne din baad payment milta hai?
PRC banne ke baad consignee ke paas 10 din hote hain CRAC generate karne ke liye. CRAC approve hone ke baad General Financial Rules (GFR Rule 149) ke mutabik buyer ko 10 calendar days ke andar payment release karna hota hai. Yani total timeline delivery ke lagbhag 15-20 din hoti hai.
5. Kya seller khud PRC generate kar sakta hai?
Nahi. Seller sirf 'Delivery / Shipment Dispatch' status update kar sakta hai aur POD upload kar sakta hai. PRC generate karne ka authority sirf buyer dwara appointed Consignee ke pass hota hai.
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SahayakAI ka mission hai Bharat ke businesses ko Government procurement ko aasaan tareeke se samajhne aur confidently participate karne me madad karna. Hum AI-powered productivity tools, practical guidance aur compliance-first approach ke through sellers ko empower karte hain, taaki woh Government e-Marketplace (GeM) Portal aur anya public procurement platforms par behtar tareeke se kaam kar sakein.
❓ Frequently Asked Questions (FAQs)
Under official GeM General Terms and Conditions (GTC Section 11), the consignee must issue the PRC within 48 hours (2 working days) from physical delivery.
Ensure you marked 'Delivery' with proof on the portal, send a written reminder email, and raise an official ticket under Incident Management.
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